21Bit Privacy Policy

At 21Bit, we are committed to protecting your personal information and respecting your privacy whenever you use our website, our mobile app, or any of our services. This policy explains what data we collect, why we collect it, how we use it, and the choices you have regarding your information. By registering with 21Bit casino online, you agree to the practices described below.

Information We Collect

When you create an account, make a deposit, or request a withdrawal, we collect the information necessary to verify your identity and comply with our licensing obligations. We at 21Bit gather this data directly from you and, where permitted, from trusted third parties such as payment processors.

• We collect your full legal name, date of birth, residential address, email address and phone number during 21bit register and account verification.
• We gather proof of age, government-issued photo ID, proof of address, and proof of your chosen payment method before processing your first withdrawal.
• We record your transaction history, including deposits, withdrawals, bonus activity, and wagering patterns across 21bit casino games.
• We track technical data such as IP address, device type, browser version, and login timestamps whenever you use 21bit login.
• We may request video verification or a phone call where submitted documents are not in Latin script.

How We Use Your Data

Our Privacy Policy exists to ensure that any information we hold about you is used responsibly. Here at 21Bit, we use your data primarily to operate your account, process transactions, and provide customer support through live chat, email, and our contact form.

• We use your details to verify your identity, prevent fraud, and meet anti-money-laundering obligations under our Tobique Gaming Commission licence.
• We use your activity data to manage bonus eligibility, including welcome bonuses, the 21bit no deposit bonus, and other promotional offers.
• We use contact information to send you updates about 21bit casino bonus codes, loyalty rewards, and VIP program notifications, where you have consented to marketing.
• We use technical data to maintain security, detect suspicious activity, and improve the stability of 21bit casino app and our web platform.
• We use aggregated, anonymised data to analyse how players interact with our 21bit casino games and to refine our product offering.

Legal Basis for Processing

Our legal grounds for processing your personal data include performance of our contract with you, compliance with regulatory and licensing requirements, our legitimate business interests, and, where applicable, your explicit consent. You may withdraw consent for marketing communications at any time without affecting the processing necessary to maintain your account or fulfil withdrawal requests.

Sharing Your Information

We do not sell your personal data. However, we may share limited information with carefully selected partners where necessary to operate 21Bit casino and comply with our legal obligations.

• We share payment details with our processing partners, including Tronabriz Limited, which handles Paysafe transactions on our behalf.
• We share information with banks, crypto payment providers, and financial institutions involved in deposits and withdrawals.
• We disclose data to regulators, law enforcement, or independent dispute bodies such as EGIS when legally required.
• We share data with identity verification providers to confirm your age and address during our KYC process.
• We may share technical data with analytics and security vendors to protect our platform from fraud and abuse.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to satisfy our legal, tax, and regulatory obligations. Our policy requires document retention periods consistent with licensing requirements set by the Tobique Gaming Commission. Where you fail to complete verification within two weeks of our request, we reserve the right to lock or terminate your account, and your data will be handled according to this retention schedule.

Cookies and Tracking Technologies

Our Cookies Policy, available separately, describes in detail the tracking technologies we use. In short, we use cookies to remember your preferences, keep you securely logged in during 21bit login sessions, and understand how you use 21bit casino online. You can manage cookie preferences through your browser settings.

Your Rights

Depending on your location, you may have rights regarding the personal data we hold about you. We at 21Bit respect these rights and will respond to verified requests within a reasonable timeframe.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, you may contact our support team through live chat, email, or the contact support form available on our website.

Data Security

We employ industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our systems supporting 21bit casino login, payment processing, and account management are protected using encryption and restricted access controls. While we take security seriously, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your own login credentials.

International Data Transfers

As Novatrix SRL, registered in Costa Rica, operates 21Bit for players across Australia, New Zealand, Canada, Germany, Finland, Norway, and other parts of Europe, your data may be transferred and processed in countries outside your country of residence. We ensure that any such transfer is carried out with appropriate safeguards consistent with applicable data protection standards.

Restricted Jurisdictions and Compliance

We do not knowingly process data from residents of restricted countries listed in our Terms and Conditions. If you attempt to register or access 21bit casino au, 21bit casino australia, or any other localisation from a restricted jurisdiction, we reserve the right to suspend your account and request additional verification. Use of a VPN to circumvent these restrictions is strictly prohibited and may result in confiscation of winnings.

Children's Privacy

Our services are intended exclusively for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through our website or by email where appropriate. Continued use of 21bit casino online after such updates constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use, or protect your personal data, or if you wish to exercise your rights, please reach out through our live chat, available 24/7, or via email and our contact support form. You can also connect with us through our Discord, Telegram, Instagram, Facebook, WhatsApp channel, or YouTube for general updates about 21Bit.